Moon River

Purchase Limits

Certain products may have a per customer or per household purchase limit. While we have processes in place to enforce these limits, they are not always reliable. If a product displays a purchase limit and this limit is ignored or circumvented, orders may be reduced to the allowed limit or cancelled entirely, with a 5% restocking fee applied to any refunded amount.

Expressions of Interest

Products listed as Expressions of Interest (EOIs) are NOT purchases and do not guarantee product availability. EOIs help us gauge demand so we can order an appropriate amount of stock. If stock is allocated to us, you will be notified via email and/or invoiced once availability is confirmed. Once payment is received, the order will be treated as a Pre‑Order.

Pre Orders

Pre‑ordered items are non‑refundable. We only accept pre‑orders for stock that has already been allocated to our store, ensuring product availability. If our allocation is not received in full due to circumstances outside our control (e.g., damage during delivery), we will provide a full refund of the purchase price or offer alternative products of equal value if agreed upon.

Shipping

Processing and Handling Time: Orders are typically processed within 3–5 business days. Orders cannot be shipped on weekends or public holidays. We prioritise fast dispatch and careful packaging to ensure your items arrive safely.

Delivery Time: Once your order has been shipped, standard delivery may take 3–6 business days. Express delivery may take 1–3 business days. For more details, please refer to Australia Post’s Delivery speeds and coverage .

Shipping Options: We ship via Australia Post. Not all orders include tracking, but if tracking is available, you can follow your parcel here.

Click & Collect: Available during operating hours. If selected, pickup details (location and time) will be provided.

International Shipping: We do not currently offer international shipping.

Returns Policy

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can assess the issue and resolve it. You must contact us within 7 days of receiving your order.

To be eligible for a return, the item must be in the same condition you received it—unused and in its original packaging. We do not offer refunds for change of mind, ordering the wrong item, or providing an incorrect shipping address when the parcel cannot be returned to sender.

To initiate a return, contact us at enquiries@hobbishack.com.au or via our Contact Page. If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior approval will not be accepted.